How-To: Handle Stolen IT Assets

This article explains what you should do in the unlucky event of IT equipment theft or loss.

What should I do if I got my phone or computer stolen? 

1. As soon as you notice that you have lost your asset you have to submit a request for stolen asset. This is important for us to be able to lock the device and/or your accounts that are at risk. 
   
   
2. Log in toiCloud.com and try to find your device. If you see it there you can mark it as lost and remote wipe it.
   
   
3. File a police report as soon as possible with the details of the event. Make sure you have added the time of the theft/loss, place of theft, the name of the device and serial number, any other info of what happened into the report.
   
   
4. Send us the police report in your Zendesk request from step 1. 
   
   
5. Your manager will be notified about the loss and have to give us an approval before you receive a replacement device from IT.

Precautions to enforce prior to loss or theft:

• Make sure file vault is active after enrolling the device to Fleetsmith
  
• A minimum of a 6 digit passcode for Android and iPhone devices.
  
• Use the computer lockers in the office during the lunch break and after hours
  
• Turn on Find My iPhone and Find my Mac
  
• Make sure you have Fleetsmith installed if you are on a Mac computer