Zendesk Non-Dependency v2

Zendesk Non-Dependency The aim of this meeting is to develop a strategy of how we can increase our competence in Zendesk, and not have to rely on Ida to when I am away or sick. We can maybe think of this for all systems we will own, but let’s start with this. Just to note that Ida will cover tickets that we are not able to answer next week. For me the best way to do it, is to pick up tickets. Don’t be afraid to ask me questions. I’m happy to set up syncs to go through tickets together. Training videos: https://training.zendesk.com/page/zendesk-courses. These are boring but useful. However, they have recently updated them. https://support.zendesk.com/hc/en-us Explore the Sandbox. If there is anything missing from documentation, please let me know. I think working on the Project Sunrise will be good for the whole team, as here we will need to explain and document our processes, as well as create ones. This will naturally lead to a better understanding of the product.